Guest sends a message
“Could we get two towels?”
They message on WhatsApp.
HOTEL MANAGEMENT SOFTWARE
Hotel operations,
run by AI.
HotelAI runs your hotel operation and handles guest requests on WhatsApp—from the first message to the staff task and guest update.
FHO
One hotel systemAI handles the follow-through
HotelAI
GUEST MESSAGE TO COMPLETED TASK
BOOKING ARRIVAL GUEST SERVICE CHECKOUT RETURN VISIT BOOKING ARRIVAL GUEST SERVICE
BOOK ON WHATSAPP
Ask, book and pay.
All in one chat.
Guests message your hotel’s WhatsApp number in plain English. HotelAI answers with photos, availability and offers, takes the booking and payment, and sends the receipt and invoice.
- Ask
- Photos & availability
- Offer
- Booking
- Payment
- Receipt & invoice
- Anything else
The guestAsks in plain English, on the app they already use.
HYour HotelWhatsApp Business
Message
HotelAI · ReservationsLive
FriSatSunMonTue
Deluxe Room
Garden Suite
Family Room
No action needed from staff
Manager's inboxBooking alerts arrive here by email
The hotelHotelAI updates the booking system and emails the manager. Nobody retypes anything.
AI GUEST SERVICE
Answer guests.
Assign the work.
HotelAI answers WhatsApp messages, creates staff tasks from requests, and updates the guest when work is complete.
See how AI handles requestsWHATSAPP TO HOUSEKEEPING
One request.
One clear owner.
HotelAI checks the booking
It identifies the guest, room and request.
BOOKING CONTEXTHousekeeping gets a task
The request goes to the team and stays tracked.
ASSIGNED TASKGuest gets an update
HotelAI replies when the request is complete.
FOLLOW-UP Staff can review requests and step in when needed.
HOTEL OPERATIONS
Manage the stay.
Serve the guest.
Use one system for guest communication and the hotel tasks that follow.
THE GUEST JOURNEY
From booking
to repeat stay.
Keep each guest stage connected to hotel service.
View the guest journey01
Before arrival
Answer questions. Get ready.
02
During the stay
Handle requests. Keep guests informed.
03
Checkout
Settle the bill. Close the stay.
04
After checkout
Ask for feedback. Invite them back.
AI IN THE WORKFLOW
AI that assigns
the next step.
HotelAI turns a WhatsApp request into a staff task, tracks progress and replies to the guest when it’s done.
See AI operationsGUEST REQUESTRoom 204 · Now
Two towels requested New
Housekeeping task Assigned
Guest update Sent
REQUEST TRACKED TO COMPLETION
HOTELAI● ACTIVE
Task sent.Guest updated.
BUILT FOR HOTEL TEAMS
Bookingsand guest details together
Guest requestsassigned to staff
Service taskstracked to completion
See the workflows in a demo using your hotel’s needs.
BOOK A HOTELAI DEMO
See your hotel
workflow in HotelAI.
We’ll show how HotelAI connects a guest message to the work your team needs to do.